Meet The Team At Baines Dental Wellness

Natalie - Patient Concierge

Natalie is our amazing new patient concierge. Her role in our practice is very unique. She is our Relationship Expert. She is, first and foremost, an amazing listener and an incredible advocate for making sure that you will get exactly what you desire. Be it healthy,long-lasting results or a gorgeous smile, she is definitely who you want to be on your care team. She helps patients of all ages get the excellent dental care they deserve. Natalie loves making friends and building relationships with patients by listening to your stories to gain a better understanding of where you are coming from.

Natalie also is an MRC certified Myofunctional Therapist. In this role, she makes a valuable contribution to our Functional Medicine approach to health. Natalie has been serving in dentistry since 2007 and has been passionately caring for patients at Baines Dental Wellness since 2018.

Natalie is also an advocate for her two children with autism. The struggles and the challenges they’ve faced as a family encouraged Natalie to dig deeper to find the solutions to give them the brightest future possible. Every patient is different, and we want them all to thrive, not just survive. Outside of work, Natalie enjoys loving her family, gardening, and cooking.

Laura - Office Coordinator

Laura will be the first smiling face you will see at the front desk when you walk into our office and will be the friendly voice on the line when you call our office. You will love the way she interacts with you as she leads with her heart, listens and handles the logistics of scheduling your appointments with ease and precision.

Laura is a graduate of Midwest Technical Institute and is an MRC certified Myofunctional Therapist. She’s been working in dentistry since 2009.

Laura stays motivated in our practice by having the opportunity to learn new things every day. She also loves establishing, building, and maintaining relationships with our patients because of the joy it brings her. Laura admires how Dr. Baines is committed to making sure her team is knowledgeable and able to care for our patients’ needs. She was blessed with good dental care providers as a child, and it made a big impact on her, inspiring her to become a dental assistant and now our business relationships coordinator.

Laura has a son who is super passionate about rescue animals, so they try to help out the local animal rescue when possible. She loves playing outside with her family and dogs. Laura is a basketball, soccer, and baseball mom who also enjoys watching The Office, going out to eat, and researching true crime events.

Charley - Registered Dental Hygienist

Charley will enthusiastically welcome you to explore your goals of health and wellness. Her passion is not letting the status quo drag you down into mediocre health. And she loves to make patients aware of possibilities for improving your oral and systemic health to optimal levels.

When you come to our dental office in Springfield for an appointment, you will notice Charley educating patients, helping them maintain their oral hygiene, and utilizing our state-of-the-art technology to give patients the best dental care possible.

She is a graduate of McKendree University with a B.S. in Biology, and Lake Land Community College with an A.S. in Dental Hygiene. She also completed post-graduate Myobrace training. Charley has been working in dentistry since 2012.

What she loves most about dentistry is that she’s constantly learning new things, conducting research, getting to know patients, and having the time to educate people. Charley says she loves science and learning, prompting her to want to be in dentistry her entire life. She enjoys having conversations with patients, making them smile, and getting her own teeth cleaned. When she’s not busy taking care of smiles, Charley is usually doing yoga, walking her dog, Peach, being outside, traveling, boating on the lake, and spending time with her friends and family.

Tori - Dental Assistant

Tori is another one of our talented team members who will tell you she absolutely loves working in dentistry and helping patients of all ages. She enjoys assisting Dr. Baines and patients throughout their oral health journey at our dental office in Springfield. She is the person who will be at your side to love and care for you throughout your treatment, making certain of your comfort and well being.

What she also loves most about working in dental care is being alongside her fabulous coworkers, the friendly patients, and getting to learn or do something new every day. She says working at Baines Dental Wellness is unique because everyone is truly dedicated to taking the time to get to know our patients and address their needs. Tori says she’s glad she chose to become a part of our dental family because she loves the happy environment, the people she works with, and the continuing education opportunities that Dr. Baines generously offers to the team. When she’s not busy assisting her team at our Springfield office, Tori is usually camping, playing volleyball, or volunteering with the Royal Family Kids Camp through her church.

Mary - Registered Dental Hygienist

Mary is the epitome of advocating for excellence in health and care giving relationships. She is definitely a friendly face on your team to becoming well and staying healthy.

She has been working in dentistry since 2004 and has been a valued member of the Baines Dental Wellness team for over five years at our dental office in Springfield. Mary is a graduate of Benedictine University and Missouri College.

She is responsible for patient education, maintaining patients’ oral health, and utilizing our advanced technology to provide patients with the best in dental care. The time we spend getting to know our patients and our deep comprehensive approach with patients are a couple of the reasons why Mary enjoys being a part of our team. She admires the passion every team member has for improving our patients’ overall health. Prior to getting her dental hygiene degree, Mary worked in dentistry as an orthodontic assistant which is where she was inspired to pursue her passion for dental health. She enjoys making people smile, so dentistry is a natural fit for Mary.

Mary wholeheartedly loves what she does at our Springfield dental office, sharing her passion for smile care and giving patients a chance to really improve their oral and overall health. In her spare time, Mary likes to spend time with friends and family and go for boat rides on the river. She’s from a large, loud, and close-knit family where they love and encourage each other. Mary loves the fact that she found these same unique qualities in her work family.

Make an Appointment.
Feel the Difference.

Welcome to Baines Dental Wellness
schedule today